Terms and Conditions touroperating groups

Terms and Conditions

1. Applicability

When you book with ITOtours.co.uk (hereafter referred to as "the company"), these Terms and Conditions apply throughout the entire process, from "Before booking the travel package" to "After the travel."

These Terms and Conditions apply if a travel agent (booking office) organizes and offers a travel package under its name or sells travel packages on behalf of a travel organizer

The Booking Terms and Conditions apply to all other forms of service provided by the travel organizer and/or the travel agent. If it is unclear which terms and conditions apply, "the company's" Terms and Conditions will take precedence.

2. Booking and Confirmation

2.1 Screenshot for Record-Keeping

Travel package offers available online can change rapidly. We recommend taking a screenshot (Print Screen) of the travel offer to prevent misunderstandings later.

2.2 Supplementary Clauses

The travel organizer and the traveller may agree on supplementary clauses, which must be in writing or electronic form. These clauses should strengthen the traveller’s position and cannot override the traveller’s rights as defined by law or these general terms and conditions. In case of a conflict, the most favourable provision for the traveller will apply.

3. Definitions

3.1 The following terms are defined as follows:

  • Travel Organizer: The entity that offers prearranged travel packages under its name to the public or a group.

  • Traveller:

    • The party who enters into the contract with the travel organizer.

    • The individual for whom the travel package is booked and who accepts the arrangement.

    • The party to whom the legal relationship with the travel organizer is transferred.

  • Travel Contract: An agreement in which the travel organizer provides a prearranged travel package, including accommodation for over 24 hours and at least two of the following services:

    • Transport

    • Accommodation

    • Any other tourist service that forms a significant part of the travel package.

  • Accommodation-Only Contracts: Contracts where the traveller reserves only holiday accommodation but arranges transport independently.

  • Booking Office: The entity that acts as an intermediary between the traveller and the travel organizer when entering into a travel contract.

  • Working Days: Monday to Friday, excluding public holidays.

  • Office Hours: Monday to Friday, 9 AM - 5:30 PM (local time), excluding public holidays.

4. Travel Terms and Conditions

These terms and conditions apply to all travel contracts. The travel organizer may also apply them to other types of contracts, such as accommodation-only contracts and shuttle journeys by coach, provided this is clearly stated in the publication.

4.1 Before Booking the Travel Package

4.1.1 Information Provided by the Travel Organizer

  • The travel organizer provides relevant travel information such as visa requirements, passport validity, and formalities.

  • It is the traveller's responsibility to verify and obtain necessary updated information before departure.

  • The traveller will receive information on the option to purchase travel and cancellation insurance.

4.1.2 Information Provided by the Traveller

  • Before finalizing the booking, the traveller must provide accurate details, including contact information.

  • The traveller must inform the travel organizer about any physical or mental conditions (including the use of alcohol, drugs, or medication) that could affect travel or pose risks.

  • The carrier (e.g., airline captain or coach driver) reserves the right to refuse travel if this information is incorrect or withheld.

4.1.3 Additional Booking Conditions

  1. Minimum Participation Requirement: The travel organizer can cancel a trip if the required number of bookings is not met. The cancellation policy and minimum participants needed will be stated in the offer.

  2. Booking Party Responsibility:

    • The booking person is fully responsible for the contract and all obligations.

    • Communication and payments will be handled exclusively through the booking party.

  3. Published Information and Restrictions:

    • Details published in brochures, online listings, and advertisements are binding.

    • If conflicting conditions exist, the most favourable terms for the traveller will apply.

  4. Payment and Deadlines:

    • A deposit is required when booking (for accommodation-only contracts with hotels).

    • The remaining balance must be paid at least one month before departure. Failure to pay may result in cancellation with applicable fees.

    • Late payments are subject to statutory interest charges and possible collection costs.

5. After Booking & Changes to the Travel Package

5.1 Travel Sum Adjustments

  • The travel organizer may adjust the travel sum due to changes in transport costs, fuel charges, or taxes up to 14 days before departure.

  • The traveller may reject an increase but must do so within three working days.

5.2 Travel Document Responsibility

  • The traveller must ensure they have the required passport, visas, and travel documents.

5.3 Changes & Cancellations by the Traveller

  • Changing the departure date or reducing the number of passengers is considered a cancellation.

  • Another traveller may substitute the original traveller before departure.

5.3.1 Cancellation Fees for Hotel Reservations

  • More than 3 months before departure → No fee

  • 2-3 months → 15% of reservation value

  • 1-2 months → 35% of reservation value

  • 14-30 days → 60% of reservation value

  • 7-14 days → 85% of reservation value

  • Less than 7 days → 100% of reservation value

6. Complaints & Disputes

6.1 Complaints Procedure

  • Complaints must be submitted in writing within two weeks of the travel end date.

  • The travel organizer will respond within one month.

6.2 Disputes

  • All contracts entered under these Terms and Conditions fall under Dutch law.

  • Any claims or disputes must be made within one month of the travel end date.

7. Group Bookings (ITO Tours UK Special Conditions)

7.1 Holiday Payments

  • A non-refundable deposit is required at booking.

  • The balance must be paid at least 70 days before departure.

7.2 Cancellation by the Traveller

  • More than 70 days before departure → Loss of deposit

  • 39-70 days before departure → 75% of total cost

  • Less than 39 days → 100% of total cost

 

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